Problem with subscription

[WhoCares?]

Hello DPI Wizard!

 

I have a problem with my subscription.

I bought a subscription but canceled it before the new month have started.

After the 30 days of using the advanced mode I had no longer access to the advanced mode as expected.

But now, another 30 days later, i got an email about an automatically payment(1,5€) to mousesensitivity.com

I hadn't orderd it and I hadn't reactivate the substciption. So why there was an automatically payment?

I havent got access to advanced mode as well in the moment.

 

I hope you can help me!

 

 

Mfg WhoCares

 

 

 

Here is an picture from my (old) order (24 July-24 August): http://s7.directupload.net/images/140928/ykkbkc7o.png

Edited September 28, 2014 by WhoCares?

[DPI Wizard]

Hi!

 

Not sure what went wrong here, but I've refunded the last payment and given you two months subscription for your troubles.

 

The account management could be better on this framework, I'll see if I can do some tuning!

[WhoCares?]

Thank you very much!

 

Great support on your website

 

The account management is okay, except of the problem with my automatically payment

[lefty]

I have the same issues here that I would like to do manual payments when I recieve an email when it's about to run out instead of automatically subscribing or having to renew it and go through the same process as initially buying it.

[DPI Wizard]

I have the same issues here that I would like to do manual payments when I recieve an email when it's about to run out instead of automatically subscribing or having to renew it and go through the same process as initially buying it.

I will check some settings to see it this is possible!